Terms of Service
River City Home Services
Effective Date: November 4, 2025
Welcome to River City Home Services ("we," "us," or "our"), an Illinois-based provider of residential and commercial cleaning, deep-cleaning, move-in/move-out, and specialty home services. By using our website, booking a service, or communicating with us, you agree to these Terms of Service.
1. Services
We deliver insured, professional cleaning using eco-friendly products and background-checked staff. Services include standard cleaning, deep cleaning, post-construction cleanup, carpet/upholstery cleaning, and window washing.
2. Booking & Cancellation
Bookings are confirmed upon receipt of payment or deposit.
Cancellation Policy:
48+ hours notice → free
<48 hours → 50% fee
<24 hours → 100% charge
Arrival windows may shift due to prior jobs; we will notify you ASAP.
3. Pricing & Payment
All pricing is quoted upfront and includes labor, standard supplies, and travel within our Illinois service area.
Payment is processed securely via Stripe (PCI-DSS compliant). We do not store full card details.
Late payments accrue 1.5% monthly interest.
4. Customer Responsibilities
Provide safe access (keys, codes, or on-site presence).
Secure pets, valuables, and fragile items.
Disclose hazards (mold, pests, structural damage).
Arrange parking or provide instructions.
5. Satisfaction Guarantee
Not satisfied? Contact us within 24 hours of service — we’ll re-clean affected areas free of charge within 72 hours (subject to availability).
6. SMS Communications – FULL A2P / TCPA / CTIA / 10DLC COMPLIANCE
We may send SMS for:
Appointment confirmations & reminders
Arrival alerts
Post-service surveys
Promotional offers (only with prior express written consent)
A2P Compliance Details
All SMS sent via 10DLC-registered, TCR-approved campaigns.
Transactional SMS (e.g., reminders): Consent granted when you provide your phone number during booking.
Marketing SMS: Requires prior express written consent (e.g., “I agree to receive promotional texts from River City Home Services” via digital checkbox + double opt-in confirmation text).
Every message includes:
Sender: River City Home Services
Opt-Out: Reply STOP
Help: Reply HELP
Brief content description
Message frequency: 1–3 per booking; max 4/month for promotions.
Standard carrier rates apply.
No SHAFT content (Sex, Hate, Alcohol, Firearms, Tobacco).
No autodialers used for marketing without written consent.
Opt-Out: Reply STOP → one confirmation → no further marketing texts. Transactional messages may continue if needed.
Re-Opt-In: Text START or contact us.
7. Liability & Insurance
We carry $2M general liability insurance.
Not responsible for pre-existing damage, normal wear, or undisclosed conditions.
Maximum liability = cost of the service session.
You assume risk for unsecured items.
8. Intellectual Property
All content, logos, and branding on this site are owned by River City Home Services and protected under U.S. copyright and trademark law.
9. Termination
We may refuse or terminate service for non-payment, safety concerns, or policy violations.
10. Governing Law
These Terms are governed by Illinois law. Disputes will be resolved in DuPage County, Illinois courts.
11. Changes to Terms
We may update these Terms. Changes will be posted here with the new effective date. Continued use = acceptance.
12. Contact Us
River City Home Services
Email: [email protected]
Phone: +1 (630) 286-3599