Privacy Policy
River City Home Services Effective Date: November 4, 2025
We respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, book services, or communicate with us via SMS. We comply with federal laws (TCPA, CTIA, 10DLC) and Illinois laws including the Biometric Information Privacy Act (BIPA) and Personal Information Protection Act (PIPA). We do not collect biometric data.
By using our services, you consent to this policy.
1. Information We Collect
TypeExamplesContactName, address, email, phone (mobile for SMS)BookingService type, date, property notesPaymentProcessed via Stripe (no full card storage)SMSPhone, opt-in records, message logsWebsiteIP, browser, cookies, analytics
We do not collect sensitive data unless you voluntarily provide it.
2. How We Collect
Directly from you (forms, bookings, calls)
Automatically (cookies, server logs)
Via SMS opt-in (checkbox + confirmation text)
From secure third parties (Stripe, Twilio)
3. How We Use Your Data
Deliver and manage cleaning services
Send transactional SMS (with consent)
Send marketing SMS (only with written consent + double opt-in)
Process payments
Improve user experience
Comply with legal requirements
SMS A2P Compliance
Sent via registered 10DLC numbers
Transactional: Consent via number submission
Marketing: Express written consent + double opt-in
Every SMS includes: Sender, STOP, HELP, content summary
No autodialing for marketing without consent
Frequency capped per CTIA best practices
4. Data Sharing
We do not sell your personal data.
We share only with:
Vendors (Twilio, Stripe, booking platform) under data processing agreements
Legal authorities when required
Successors in business transfer
5. Your Rights & Choices
SMS Opt-Out: Reply STOP → immediate confirmation
Email Opt-Out: Click “unsubscribe”
Access/Delete Data: Email [email protected] → response within 30 days
Cookies: Disable in browser
Illinois Residents: Right to know data use; breach notification within 45 days
6. Data Security
Encryption: SSL/TLS in transit, AES-256 at rest
Access controls and regular audits
PCI-DSS compliant via Stripe
No system is 100% secure — we use industry-standard protections
7. Data Retention
DataRetentionBookings/Payments7 years (IRS)SMS Opt-InsConsent + 5 yearsAnalytics26 monthsOn RequestDeleted unless legally required
8. Children
We do not target children under 13. We do not collect minor data.
9. Policy Updates
Changes posted here. Material changes notified via email/SMS (with opt-out). Continued use = acceptance.
10. Contact
River City Home Services Email: [email protected] Phone: +1 (630) 286-3599
Fully compliant with TCPA, CTIA, 10DLC, BIPA, and Illinois privacy laws. See Terms of Service for SMS details.